How can we help you?

• Check your email and password (no stray spaces).
• Account created with Apple/Google: use the same sign-in method.
• Try a private window to rule out the cache.
• Forgot your password?

• Check your spam / Promotions tab.
• Wait 2 to 5 minutes, then send the request again.
• Otherwise, contact support with your exact address.

Profile to edit your details.

Delete my account for permanent deletion.

From your Profile, “My bookings” section: status, date, amount, reference.

• Refresh the page and log in again.
• Wait a few minutes after a payment (syncing).
• If in doubt: screenshot + email to support.

It depends on the event's terms. Support can confirm with your reference.

Yes. Night Square will never ask for your password by email or message.

• Incomplete 3D Secure verification.
• Card limit reached.
• Expired card or incorrect details.

Write to contact@nightsquarepro.com with your booking reference, account email and the reason.

• Host / Promoter area
• Host dashboard
• Organizer area

• Make sure your first name is saved in the dashboard.
• Get the link from the Share button.
• Test in a private window if the page looks outdated.

• Refresh the page.
• Clear your browser cache.
• Try another browser.

• Open the page once in a private window.
• Quit Safari completely, then reopen it.
• Reload the page.